Contact Us

Return & Exchange Policy

Most items purchased from our website can be exchanged or returned within 14 working days from the date of shipment. Final sale items and adult toys cannot be returned.

Items that were damaged or defective can be returned. However, we will not be responsible for the damages caused by shipping.

Please note the following conditions and details regarding our return policy:

Return Order Condition: The merchandise returned or exchanged must be unworn, with all original tags attached, and in its original packaging. Return items with any sign of being worn are classified as unacceptable and will not be refunded.
Items Not Returnable: For hygiene reasons, we do not accept exchange or return of panties, bikinis, g-string, thongs, adult toys or similar intimate items.
Shipping Charges for Return Items: Customers are responsible for shipping and insurance charges of the returned items.
Shipping Option on Return Items: When sending a return or exchange it is recommended that you use a parcel service such EMS or DHL that offers a tracking method. If you do not use a courier that offers a way to track the package or offers a return receipt request, our company cannot be held responsible for non-receipt of return goods.
Shipping Duration for Return Items: Return items must be received within 14 days of the RA (Return Authorization) number being issued. Items received after 14 days will be classified as unacceptable and not refunded.
Credits: Credits will be issued within 14 days of receipt of item. Please include your order date and order number to expedite processing of your credit. Shipping and handling charges are not refundable: A 10% restocking fee will apply to all returns.

How to Return/Exchange an Item

If there is a problem with the order, e-mail us at info@funkyvixen.com within 5 business days of the receipt to let us know of your return or exchange.
You will receive a questionnaire for the return. Fill out the questionnaire and send it back to info@funkyvixen.com.
You will be issued a RA (Return Authorization number) via reply email if the return is deemed acceptable. Returns will not be accepted without a valid RA.
Include the return receipt, which shows the date of the order.
Be sure to keep a copy of your tracking information for your records.
Allow up to 14 days for your return package to arrive and your request to be processed. To ensure no problems occur, contact us at info@funkyvixen.com to follow up on your request.